My Membership

Questions about your account and membership plan

21 articles in this collection
Written by Ethan and Becky

Can I refer a friend?

Use your referral code to give your friends a free week of Croissant

Written by Becky
Updated over a week ago

Account Settings

How do I change my email address associated with my account?

Written by Becky
Updated over a week ago

How do I reset my password?

Written by Becky
Updated over a week ago

Billing & Payment

How do I restart my Croissant membership after I cancelled it?

Written by Becky
Updated over a week ago

Can you automatically e-mail me receipts for Croissant payments?

Written by Becky
Updated over a week ago

Can I get a receipt for my Croissant payment?

Download the receipts from your account settings

Written by Becky
Updated over a week ago

Can I change my credit card?

Update your payment method

Written by Becky
Updated over a week ago

Where can I see recent charges to my account?

Written by Becky
Updated over a week ago

What is the Croissant refund policy?

Written by Becky
Updated over a week ago

Pausing my membership

How often can I pause my membership?

Written by Becky
Updated over a week ago

Can I resume my membership early if I put it on pause?

Written by Becky
Updated over a week ago

How do I pause my membership?

Will you be traveling, or just taking a break?

Written by Becky
Updated over a week ago

Will I be able to use a space when my membership is paused?

Written by Becky
Updated over a week ago

What happens to my remaining days on my membership?

For pausing and paused memberships

Written by Becky
Updated over a week ago

Changing my membership

What is the cancellation policy?

Need to take a break from Croissant? Cancel your membership at any time.

Written by Becky
Updated over a week ago

How do I reactivate my membership?

Ready to return to Croissant?

Written by Becky
Updated over a week ago

Can I downgrade my membership?

Switching to a different plan is easy

Written by Becky
Updated over a week ago

Can I upgrade my membership?

Switching to a different plan is easy!

Written by Becky
Updated over a week ago

My hours

I ran out of hours. Can I buy more hours?

Enable overage hours on your account

Written by Ethan
Updated over a week ago

Do my hours roll over from cycle to cycle?

Written by Becky
Updated over a week ago

What if I use up all my hours?

Here's what you can do if you run out of hour credits.

Written by Becky
Updated over a week ago